• Rates are subject to change without notice. Additional charges may apply for waiting time, tolls, parking, airport fees, route changes, or special requests.
• We accept Visa, Mastercard, American Express, and Discover. Venmo, Zelle, and Cash App may also be accepted, depending on the driver's availability.
• Debit and credit card processing fees of up to 4% may apply, depending on the card type.
• For payments exceeding $500, customers must provide valid identification that matches the name on the credit card used for payment.

We want our clients to be satisfied with our service. Refund requests will be reviewed on a case-by-case basis.

The party responsible for processing the original charge will handle any approved refund. We will review each concern fairly and do our best to resolve the issue.

Please note that credit card transaction fees for prepaid reservations are non-refundable.

Passengers are responsible for notifying our office or their assigned driver of any flight delays as soon as possible.

Please call or text 818-306-6556 or email booking@laxblackcars.com with updated flight information.

If a flight is delayed by approximately 1–2 hours or longer, we will do our best to find an alternative solution, which may include assigning another driver. Our chauffeurs may have other scheduled trips, so a delay may affect the original pickup arrangement.

We are not responsible for airline delays, but we will make reasonable efforts to accommodate affected passengers whenever possible.

Our airport pickups follow the scheduled pickup arrangements. Passengers should allow sufficient time for baggage retrieval, immigration, and customs clearance when arranging their pickup.

• Domestic arrivals: Drivers will wait up to 30 minutes.
• International arrivals: Drivers will wait up to 1 hour.

After the applicable waiting period, a $50 waiting fee will apply. Additional arrangements may be necessary if the passenger is still unavailable after the allotted waiting time.

Please keep your phone accessible and communicate with your driver if you experience delays.

For prepaid reservations, a minimum gratuity may be included in the total fare, particularly when the reservation is paid for by another person. When gratuity is included, there is no need to provide an additional tip unless you wish to do so.

Our chauffeurs strive to provide professional, courteous, and reliable service on every trip.

LAX Black Cars is not liable for:

• Delays caused by traffic, weather, accidents, road closures, airport-related incidents, or other circumstances beyond our reasonable control.
• Lost, stolen, or damaged personal belongings.
• Missed flights, appointments, or events resulting from circumstances beyond our reasonable control.

Passengers are responsible for keeping track of their personal belongings and allowing sufficient travel time for airport transfers and other scheduled appointments.

Hourly charter rates apply only to trips within the applicable county area. Trips outside this area may be subject to different rates.

Please contact us for pricing and arrangements for travel outside the covered area.

We take pride in maintaining clean and comfortable vehicles for every passenger.

A cleaning fee of $50 may apply when a vehicle requires additional cleaning due to food messes, liquid spills, pet hair, or similar conditions.

The fee will depend on the cleaning required.

• Pets must be secured in appropriate crates or kennels during transportation.
• Service animals must remain on the vehicle floor and will be provided with a blanket.
• Please notify us in advance if you plan to travel with a pet or service animal.
• A cleaning fee of $50 may apply if additional cleaning is required due to pet hair or other messes.

By opting in to receive SMS messages from LAX Black Cars through our website, booking forms, or other available methods, you agree to receive text messages from us.

Messages may include:

• Customer service and booking assistance.
• Reservation confirmations and account notifications.
• Marketing and promotional messages, where applicable.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan.

• For help: Reply HELP or contact us directly.
• To opt out: Reply STOP to any message to stop receiving SMS messages.

For more information about how we collect and use personal information, please review our Privacy Policy.

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third-party marketing purposes.