Terms & Conditions
Effective Date: June 15, 2026
Welcome to LAX Black Cars. These Terms and Conditions ("Terms") govern your access to and use of the LAX Black Cars website, online reservation platform, mobile services, communications, and transportation-related services (collectively, the "Services").
By accessing, browsing, submitting a reservation request, communicating with us, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you should not access or use our website or Services.
LAX Black Cars provides an online platform that allows customers to request and arrange transportation services, including but not limited to airport transfers, city-to-city transportation, chauffeur services, hourly services, convention center transfers, stadium transfers, theme park transportation, wine tours, and event transportation. Transportation services may be provided directly by LAX Black Cars or through independent transportation providers, affiliates, or licensed operators within our service network.
These Terms are intended to establish a clear understanding of the rights, responsibilities, limitations, and obligations of both LAX Black Cars and its customers. We reserve the right to modify, update, or revise these Terms at any time without prior notice. Any changes will become effective upon posting to our website. Continued use of the website or Services following any updates constitutes your acceptance of the revised Terms.
Please review these Terms carefully before making a reservation or using our Services. If you have any questions regarding these Terms, please contact us before proceeding with your reservation.
Services
LAX Black Cars provides an online platform for customers to request and reserve transportation services. Transportation services may be provided directly or through affiliated transportation providers.
Reservations and Cancellations
- All reservations are subject to availability. A booking is confirmed only after it has been accepted by LAX Black Cars.
- Customers are responsible for providing accurate reservation details, including pickup times, locations, and flight information.
- Cancellations must be made at least 12 hours before the scheduled pickup time to avoid a no-show charge.
- Same-day cancellations and no-shows will be charged the full reservation rate.
- Credit card transaction fees for prepaid reservations are non-refundable, even if the reservation is canceled.
Pricing and Payment
- Rates are subject to change without notice. Additional charges may apply for waiting time, tolls, parking, airport fees, route changes, or special requests.
- We accept Visa, Mastercard, American Express, and Discover. Venmo, Zelle, and Cash App may also be accepted, depending on the driver's availability.
- Debit and credit card processing fees of up to 4% may apply, depending on the card type.
- For payments exceeding $500, customers must provide valid identification that matches the name on the credit card used for payment.
Refund Policy
We want our clients to be satisfied with our service. Refund requests will be reviewed on a case-by-case basis.
The party responsible for processing the original charge will handle any approved refund. We will review each concern fairly and do our best to resolve the issue.
Please note that credit card transaction fees for prepaid reservations are non-refundable.
Flight Delays and Communication
Passengers are responsible for notifying our office or their assigned driver of any flight delays as soon as possible.
Please call or text 818-306-6556 or email booking@laxblackcars.com with updated flight information.
If a flight is delayed by approximately 1–2 hours or longer, we will do our best to find an alternative solution, which may include assigning another driver. Our chauffeurs may have other scheduled trips, so a delay may affect the original pickup arrangement.
We are not responsible for airline delays, but we will make reasonable efforts to accommodate affected passengers whenever possible.
Airport Pickup and Waiting Time
Our airport pickups follow the scheduled pickup arrangements. Passengers should allow sufficient time for baggage retrieval, immigration, and customs clearance when arranging their pickup.
- Domestic arrivals: Drivers will wait up to 30 minutes.
- International arrivals: Drivers will wait up to 1 hour.
After the applicable waiting period, a $50 waiting fee will apply. Additional arrangements may be necessary if the passenger is still unavailable after the allotted waiting time.
Please keep your phone accessible and communicate with your driver if you experience delays.
Gratuity or Tip
For prepaid reservations, a minimum gratuity may be included in the total fare, particularly when the reservation is paid for by another person. When gratuity is included, there is no need to provide an additional tip unless you wish to do so.
Our chauffeurs strive to provide professional, courteous, and reliable service on every trip.
Chauffeur and Vehicle Standards
Our chauffeurs operate their own vehicles and are expected to maintain the appropriate commercial insurance, TCP authority, and LAX permits required for their services.
We believe respect is a two-way responsibility. We expect our chauffeurs to treat passengers professionally, and we ask passengers to treat chauffeurs with courtesy and respect.
LAX Black Cars reserves the right to address inappropriate, abusive, unsafe, or unlawful behavior that interferes with the safe delivery of service.
Limitation of Liability
LAX Black Cars is not liable for:
- Delays caused by traffic, weather, accidents, road closures, airport-related incidents, or other circumstances beyond our reasonable control.
- Lost, stolen, or damaged personal belongings.
- Missed flights, appointments, or events resulting from circumstances beyond our reasonable control.
Passengers are responsible for keeping track of their personal belongings and allowing sufficient travel time for airport transfers and other scheduled appointments.
Hourly Charters
Hourly charter rates apply only to trips within the applicable county area. Trips outside this area may be subject to different rates.
Please contact us for pricing and arrangements for travel outside the covered area.
Cleaning Policy
We take pride in maintaining clean and comfortable vehicles for every passenger.
A cleaning fee of $50 may apply when a vehicle requires additional cleaning due to food messes, liquid spills, pet hair, or similar conditions.
The fee will depend on the cleaning required.
Pet Policy
- Pets must be secured in appropriate crates or kennels during transportation.
- Service animals must remain on the vehicle floor and will be provided with a blanket.
- Please notify us in advance if you plan to travel with a pet or service animal.
- A cleaning fee of $50 may apply if additional cleaning is required due to pet hair or other messes.
SMS Terms of Service
By opting in to receive SMS messages from LAX Black Cars through our website, booking forms, or other available methods, you agree to receive text messages from us.
Messages may include:
- Customer service and booking assistance.
- Reservation confirmations and account notifications.
- Marketing and promotional messages, where applicable.
Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan.
- For help: Reply HELP or contact us directly.
- To opt out: Reply STOP to any message to stop receiving SMS messages.
For more information about how we collect and use personal information, please review our Privacy Policy.
Professional Standards (Additional Information)
All drivers are professional chauffeurs operating commercially insured vehicles. For prepaid bookings, a minimum gratuity is already included in the total fare for convenience.
Website Use
Users agree not to:
- Use the website unlawfully.
- Attempt unauthorized access to systems or data.
- Interfere with website operations.
Intellectual Property
All website content, logos, trademarks, service marks, text, graphics, and images are the property of LAX Black Cars or their respective owners and may not be used without permission.
Third-Party Links
The website may contain links to third-party websites. We are not responsible for their content or privacy practices.
Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any revisions.
Governing Law
These Terms shall be governed by the laws of the State of California without regard to conflict of law principles.
Contact Information
LAX Black Cars
Phone: 818-306-6556
Website: www.laxblackcars.com
